RET collects only the information reasonably needed to respond to inquiries, prepare service discussions, provide requested documents, and support legitimate customs and logistics work.
Who this policy covers
This policy applies to visitors, prospective clients, business contacts, and authorized representatives who use this website or submit information through its forms. It does not replace privacy terms contained in a signed service agreement.
Information we may collect
Depending on how you interact with the site, RET may receive:
- Name, business email, telephone number, company, country, and city.
- Shipment descriptions, routes, dimensions, schedules, permit questions, and service requirements.
- Messages, documents, or other information you voluntarily send to RET.
- Basic technical information needed for site security, preferences, and reliable operation.
Please do not submit passwords, payment-card details, private account credentials, or information you are not authorized to disclose.
How information is collected
Information may be collected when you request the company profile, send a quote brief, contact RET by email or WhatsApp, select a language preference, or otherwise communicate with the team. Required form fields are identified before submission.
Why RET uses this information
- To deliver the company profile or other material you requested.
- To respond to questions and determine suitable customs or logistics support.
- To prepare quotations, coordinate follow-up, and maintain inquiry records.
- To protect the website, prevent misuse, and meet legal or regulatory duties.
- To improve website content and service communication using appropriate, limited information.
RET does not sell personal information submitted through this website.
Cookies, language tools, and external services
The site uses essential browser storage to remember choices such as cookie consent, language preference, and whether a profile request was completed. If you select Filipino or Chinese, a Google translation service may be loaded and Google may process technical information under its own terms. Google Maps and WhatsApp are also third-party services that operate under their respective privacy practices.
When information may be shared
Information may be shared with authorized RET personnel and, where necessary for a requested service, professional advisers, carriers, agents, logistics partners, technology providers, or government authorities. RET limits sharing to what is reasonably necessary for the purpose, an engagement, safety, compliance, or applicable law.
Security and retention
RET uses reasonable administrative and technical measures to protect information against unauthorized access, misuse, alteration, or loss. No internet service can guarantee absolute security. Inquiry records are retained only for a period reasonably connected to follow-up, business records, dispute management, and legal or regulatory requirements.
Your choices and requests
Subject to applicable law and reasonable verification, you may ask RET to explain, correct, update, or delete personal information you submitted through the website. You may also ask RET to stop non-essential follow-up communication.
Email rommel@retcustomsbrokerage.com with the subject βPrivacy Request.β RET may retain limited information when required by law or necessary to document a legitimate business transaction.
Policy updates
This policy may be updated when website functions, service practices, or legal requirements change. The date above identifies the current version. Material changes will be reflected on this page.
Unit 227, Makati Executive Tower 3, Gil Puyat Ave., Brgy. Pio del Pilar, Makati City 1230, Philippines