Frequently asked questions
Straight answers for Philippine trade.
Start with the fundamentals, then speak with RET for shipment-specific requirements.
What does a customs broker do in the Philippines?+
A customs broker helps importers and exporters prepare and review customs documentation, coordinate requirements, support classification and valuation, and facilitate lawful cargo clearance.
Can RET support both one-time and regular shipments?+
Yes. RET supports first-time importers, one-off project cargo, and businesses with recurring shipment requirements. The workflow is tailored to the cargo, route, permits, and timing.
What information is needed for an initial quote?+
Share the cargo description, origin and destination, approximate weight and dimensions, preferred transport mode, target schedule, and available commercial or shipping documents.
Does RET coordinate cargo beyond Metro Manila?+
RET coordinates logistics requirements across the Philippines through its service network, shaped around the port, destination, cargo, and shipment requirements.
Can RET review import requirements before shipment?+
Yes. Pre-shipment review can help identify documentation, classification, valuation, permit, and logistics issues before cargo departs.
Does RET handle air, sea, and land freight?+
Yes. Freight options can be coordinated by air, ocean, and inland transport based on timing, cost, cargo, and route.
Can customs, trucking, and warehousing be combined?+
Yes. RET can help coordinate connected workflows from customs clearance through storage and onward delivery.
How quickly can RET provide a quote?+
Response time depends on the completeness and complexity of shipment information. Providing cargo, route, dimensions, schedule, and documents helps the team assess the request efficiently.